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DHL didn't collect my parcel
DHL didn't collect my parcel and this should have been collected on Monday 27th October. I have tried email and phone and no response from either. Shipping number says the parcel has been collect but it clearly hasn't. What a rubbish service. Reached out to eBay but it's just an automated chat, which us rubbish. Paid over £10 for the postage, so not paying again. They buying is not asking why has his parcel on arrived.
2 comments
tressygirl
Mentor11 months agoYep, this is an issue many are experiencing you are not alone.
On last week's Weekly Chat with eBay Community Managers, this was announced....
' You can use your own courier if you wish. DHL are experiencing higher volumes than usual and are working on this to improve the service level. A refund request for the postage can then be made. '
If you are in this position and can use your own postage do so, and a refund for the unused Simple Delivery label is made this way:
Unfortunately, the system is thus, that is, once you trigger the SD label, it marks the item as dispatched! Maybe an explanatory message to your buyer explaining this may appease them !
@marbles1234567
marbles1234567
OP11 months agoThanks for the response. If I pay for postage again, how do I contact eBay to get the original postage costs back. I have tried to contact eBay but just the automated message board.