DHL agreement not in place? | Member To Member Support

ldtravs1 · 2026-01-13T18:03:16.457000Z

Hi All, I'm a very infrequent seller on here and have found that the parcel is too big for Royal Mail (but I think I chose the biggest parcel I could at the time) - I contacted an agent to change to DHL and was told the following:1. Ebay don't have an agreement with DHL any more so they can't change the courier to DHL2. Ebay have an agreement with Royal Mail whereby they will accept oversized parcels (it is less than 7kg so nowhere near the weight limit) but if they don't, ebay can take acition. I said that DHL is all over the ebay FAQ pages and Postage Preference page - and DHL website has pages dedicated to being an ebay courier. I didn't get an answer to that. I then asked what are my options if Royal Mail don't take the parcel and was basically told to sort it myself. I've already accepted a lower offer, I don't want to have to have ebay deduct shipping for something I've then got to pay for shipping myself. The whole thing smacks of a CX agent who's not got a clue or working their notice anyway...but in reality, does any of this make sense? Thanks in advance!

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DHL agreement not in place? | Member To Member Support | eBay UK