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jues-gems · 2026-01-23T16:58:25.305000Z

Hi. I'm new to Ebay as a seller. Does anyone know why each time a buyer leaves a positive review my seller ratings go down? I've been marked down for postage costs when I use Ebay's Simple Delivery & I pay for packaging. I've been marked down for communication when I always reply back to customers & keep them informed about delivery. But what has upset me the most is being marked down for accurate description. I spend a long time posting each item ensuring all the details are correct along with lots of photos. I've tried to do everything right so what am I doing wrong?

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