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Delivery to wrong address
Summary: tris-8860 is frustrated because they did not receive their item, and upon opening a case, it was closed in favor of the seller. The tracking shows delivery, but the delivery photo displays an incorrect address. Despite communicating this error to both the seller and eBay, tris-8860 finds it illogical that the case was not resolved in their favor and seeks advice on how to escalate the issue with eBay.
I didn't receive my item. Opened a case. The evri trackibg shows delivery. However open the delivery photo and the label shows the address. Somehow seller has printed a label for my name and another address. I told the seller this but they keep saying it's delivered. The case was closed in their favour.
It makes no sense. eBay just needs to open the delivery photo and see the address on the label is not my address! I put this in the text of the case.
How can eBay close in sellers favour if they dispatched the item to an address I didn't provide? What's the next step as I cannot find any way to communicate to eBay over this.
tressygirl
Mentor3 weeks agoYou do need to communicate to eBay Customer Service about this.
It's not easy to contact an agent at CS, but go to Help & Contact top left of your eBay homepage, and keep typing in... speak to an agent , it can take quite a few attempts!
Best times are around 8 a.m. on weekdays when there's more chance of Dublin answering.
@tris-8860