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Delivery change
I have recently sold an item and elected a prepaid label from ebay, i got the label printed off but i decided to send it via special delivery, to cover for the item if it was lost or damaged during transit, the item has already been delivered, how do i go about confirming with ebay that it had been delivered ?? I tried to cancel the label and input the new tracking number but it wouldny let me
Thanks
4 comments
tobiasd4
Mentor8 months agoFYI.
Simple delivery labels cover you up to £750.
**peaseblossom**
Mentor8 months agoThe option to upload a different tracking number (when a Simple Delivery label has not been used) is no longer available. You can message your buyer with the tracking details. If necessary you would be able to add the new number to an "Item not received" case if one was opened. Payment may be held for 14 days.
If the buyer paid for the original label the cost will be automatically refunded to them in 30 days. Or if you paid for it (ie. free postage on your listing) you can cancel it here:
https://www.ebay.co.uk/claims/simple-delivery/refund/seller
eBay's Simple Delivery postage is tracked and covers items for loss and damage in transit for up to £750.
limil_1234
OP8 months agoI asked the royal mail assistant when i printed the prepaid slip and they
said it was only covered up to £75 thats why i changed it and sent it
special delivery, i have already refunded the customer the delivery fee for
the simple delivery
Thanks
john1297576
Mentor8 months agoYou might find that buyer gets the postage refunded again label was not used.