Delivery

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I have sent an item through a different courier from my pre paid label and it has been delivered, any help in what the process is would be helpful as it’s showing as not dispatched as I used a different courier, I’m new to eBay

parob7807

2 View listings

Posted 11 months ago·Last reply 11 months ago

1 comment

tressygirl

Mentor11 months ago

View listings

Update your tracking manually, and use a laptop / PC with Chrome that seems to work well with eBay.

Go to "Orders Paid & Dispatched"
Click on "View order details"
Within the "Postage" section there's a small dropdown arrow next to "Track Package" - click on that.
Click on the "Add tracking" option
A box will come up with the current tracking number . Delete that and replace it with your tracking.

For the unused Simple Delivery label:

If you selected 'Buyer pays’ when you created the listing, your buyer will automatically be refunded for any Simple Delivery label that isn’t used after 30 days

If you selected ‘Seller pays’ and offered free postage on your listing, you'll need to fill out the Request a refund for Simple Delivery form for the label that wasn’t used. Make sure to send your request within 14 days of your item selling. Also ensure you add the replacement tracking number of the service used, and it shows delivery.

Best to use Simple Delivery when you can as eBay handle and pay for all refunds if you receive any case for item not received or items damaged in transit, and you get to keep the payout for the item.

Read about SD from the link below, always best too, to keep up with changes there seem to be many and constant from the Announcement link top left of this page and from your My eBay selling drop down menu on your homepage.

https://www.ebay.co.uk/sellercentre/postage/simple-delivery?mkevt=1&mkpid=2&emsid=0&mkcid=8&bu=43952...

@parob7807