Delivered orders, tracking proof, yet eBay refuses to release my money | Member To Member Support

thedogsthedogs · 2025-12-16T19:31:17.347000Z

I’m posting here because I’m completely at my wits’ end with eBay and I genuinely don’t know what else to do.My seller account was restricted pending verification at the start of December. I submitted my ID and all requested documents around 1 December. Since then, I’ve been stuck in an endless loop of being told “24–72 hours” with absolutely nothing happening.Here’s the part that’s really upsetting:I fulfilled my orders, posted the items, and I have tracking showing they were delivered. There are no disputes, no claims, no chargebacks. Despite this, eBay is withholding £77 of MY money. This is money from completed, delivered sales. I owe eBay nothing.I’ve contacted eBay countless times via live chat and phone. Every single time I’m told the same thing:“Everything is complete”“Your account will be reinstated within 24–72 hours”“It’s been escalated to the correct team”None of that ever happens.Yesterday, a chat agent told me all requirements were completed and that my account would be released within 3 working days. When I asked who had confirmed this or asked for a case/reference number, they avoided the question and closed the chat on me. On the phone today, another agent hung up on me when I asked for a case ID and again told me to wait 24–72 hours.Meanwhile:My account is still restrictedMy funds are still being withheldI can’t list new itemsI can’t access my own moneyeBay has still been charging listing renewal feesIt’s now getting close to Christmas and I’ve told them plainly that I need that money. These are not eBay’s funds — they are proceeds from delivered orders, backed up by tracking.What makes this worse is the complete lack of accountability. No one will give a case ID. No one will confirm who is responsible. No one will take ownership. I’m just being bounced between scripts while my money sits there frozen.I’m not a scammer. I’m not in debt to eBay. I’ve complied with every request. I’ve fulfilled my obligations as a seller. Yet I’m being treated like this is normal.At this point, I’m asking:How long is eBay allowed to withhold cleared funds after delivery?Has anyone else experienced verification being “complete” but funds still held?How do you get past this wall of scripted support and actually get your money released?Any advice, similar experiences, or moderator input would be appreciated — because right now this feels completely unfair and honestly pretty distressing.

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Delivered orders, tracking proof, yet eBay refuses to release my money | Member To Member Support | eBay UK