Ask the buyer to open a case for a refund stating ' damaged in transit'. eBay will refund the buyer and you get to keep the payout.
Be aware, you are actually using the wrong account to sell on. A Private account the one you're using is for selling your unwanted, used items, say a garage/ attic/ wardrobe clear out. You are selling all new items and in quantities so should have a Business account. eBay will note this once a case is opened, doubt they'll be keen to refund when this is a Business seller's responsibility.
It's easy to switch your account to the correct one as below:
mad0903
OP2 months agoalso cannot confirm at this stage whether any damage occurred during transit or if the item shown in the photos is the same item that was sent
mad0903
OP2 months agoam raising a dispute regarding this order.
The item (PS5 console and controller) was sent in fully working condition and securely packaged
tressygirl
Mentor2 months agoNot us we are members like yourself, but we can help you further if you explain what has happened and also are you the buyer or the seller?
@mad0903
mad0903
OP2 months agoam a seller
tressygirl
Mentor2 months agoWas this a Simple Delivery transaction?
Ask the buyer to open a case for a refund stating ' damaged in transit'. eBay will refund the buyer and you get to keep the payout.
Be aware, you are actually using the wrong account to sell on. A Private account the one you're using is for selling your unwanted, used items, say a garage/ attic/ wardrobe clear out. You are selling all new items and in quantities so should have a Business account. eBay will note this once a case is opened, doubt they'll be keen to refund when this is a Business seller's responsibility.
It's easy to switch your account to the correct one as below:
Probably best to use a PC / laptop for this, and not the app or mobile browser. Chrome seems to work best on eBay.
@mad0903
mad0903
OP2 months agooh thanks for your information i don’t know this on i appreciate you i try to do switch in business thanks again mate
tressygirl
Mentor2 months agoYou're very welcome, and yes many are not aware and innocently open a wrong account, it's no problem to quickly switch to the correct one !
@mad0903