Defective Water Filter Cartridges | Member To Member Support

sorcawolohan9 · 2025-10-03T14:43:42.431000Z

Defective items delivered in July, reported to eBay who passed on to seller. Seller came back with some trouble-shooting ideas (which were pointless) instead of sending return label. Then I was informed I had run out of time for return, and if I still wished to return items (Water Filter Cartridges) I would have to incur the Shipping Fee, which would cost a lot more than the goods were worth. Also offered as a goodwill gesture, 30% of cost (why would I pay 60% for goods I could not use). The most frustrating part of this transaction is the fact I cannot communicate with a human at eBay. I have got is an email saying I had run out of time, return request is closed. Also being accused of a Policy Violation. The reason I may have run out of time for returning, is the fact I have not been facilitated to do so. Can someone let me know how I can communicate with eBay.Thank you

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Defective Water Filter Cartridges | Member To Member Support | eBay UK