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Defective item refund
I bought an item from a seller but it had a missing part which made it useless. The seller agreed to give me a refund and said that I did not need to return the item to him. How do I do this on eBay without the seller being charged for the return postage when it isn't going to be returned? Your help would be greatly appreciated.
6 comments
**peaseblossom**
Mentor6 months agoIf the seller doesn't want it back they can just issue a refund. Don't let them delay you beyond ebay's 30 day deadline for claims. If they don't refund start a return before that time is up, on here:
https://www.ebay.co.uk/help/buying/returns-refunds/return-item-refund?id=4041
select "Item doesn't match description" and escalate after 3 complete working days.
foster451
OP6 months agoThank you so much. I have contacted the seller and asked him to just do
the refund. If I don't hear anything within 7 days I will raise a claim
through eBay using the link you provided.
Take care,
Ann
foster451
tressygirl
Mentor6 months agoNo, do not ask the seller to refund you outside an eBay case.
You still need to open that case for item not as described. The seller will not need to pay for any return, but they have 3 days to refund you, and should only refund , through the case details.
Here, if they don't refund within 3 days, you escalate the case, ask eBay to step in.
@foster451
foster451
OP6 months agoRegards,
Ann
foster451
plpmr
Mentor6 months agoopen a not as described case and the seller refunds you through the case - that closes it without having to return the item -
https://resolutioncentre.ebay.co.uk/
tressygirl
Mentor6 months agoYou open a case for item not as described, the seller can accept and refund straight away without having to pay for the item's return, they have 3 days to do so, if they don't you escalate the case, eBay step in and force the refund.
Go right of the item purchased to More Actions>> Return this item>> Item Not as Described , Does Not match Description or Photos.
@foster451