Defective item - no response to messages and won't refund | Member To Member Support

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Defective item - no response to messages and won't refund

Bought a pair of slippers which are falling apart within 3 weeks. Seller will not respond to messages and closed a return request within minutes with no explanation. Ebay "help" centre says case is closed, decision is final no appeal. Any suggestions about how I can take this forward? I don't want them to get away with such poor customer service

horisboriscat

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Posted 5 months ago · Edited 5 months ago·Last reply 5 months ago

3 comments

papso22

Mentor5 months ago

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If the seller was able to close a case for item not as described, it means you opened it more than 30 days after delivery.

You have reached the end of the road with ebay.

horisboriscat

OP5 months ago

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Thanks for your response, I'm really disappointed. I did contact them within 30 days but just hadn't grasped the need to request a return. The slippers are shot and they were advertised as new, not cheap.

Sent from Outlook for Android<>

john1297576

Mentor5 months ago

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The 30 day money back guarantee has a link on the right side of every listing. Itvdoes pay to look at your own listings to see what is on the page.

All you can do now is contact your payment provider to see if they can help. If you used paypal, they also only allow 30 days.

Never bother to contact seller, they can ignore you, but they cannot afford to ignore a return case through Ebay.