deducting carriages costs from a refund | Member To Member Support

giftbox-online · 2025-08-30T09:46:50.990000Z

I need opinions on this....... A buyer bought 2 items from me, sadly not in one transaction but 2 separates on the same day. I packed and shipped them as 1 parcel however. All was good, until they opened 2 returns, one for each item. The message within the return stated "wasn't aware of dimensions, didn't realise how small they were" and chose "defective item" as the return reason, meaning I had to pay for both the returns labels. The description of the item clearly started the items, length, width and height. So was simply a case of the buyer not reading the description prior to purchase. Am I within my rights to deduct the costs of the 2 return postage charges from the refund, given that the items were as described? I've checked my return policy and it does state that the buyer pays for return postage on items where there is no fault with the product. I did message the buyer pointing out that they didn't read the description, but they're not responding.

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deducting carriages costs from a refund | Member To Member Support | eBay UK