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Dear eBay Team, I would like to request that this case be reviewed carefully, as I strongly believe the seller’s explanation is inaccurate. I returned the item using the eBay-generated Royal
Summary: leo.fast80-3 requests eBay to carefully review their case, asserting that the seller's explanation regarding a returned item is inaccurate. They state that the item was returned using an eBay-generated Royal Mail label and handed to the Post Office properly. The seller suggested the item may have been changed during transit, a claim without evidence according to leo.fast80-3. They urge eBay to review evidence like tracking records and communications. *vyolla* inquires about a refund refusal, while tommystrezures clarifies that the responders are eBay users, not eBay itself.
Dear eBay Team,
I would like to request that this case be reviewed carefully, as I strongly believe the seller’s explanation is inaccurate.
I returned the item using the eBay-generated Royal Mail return label and personally handed the parcel over at my local Post Office. The parcel was accepted and processed correctly through the official Royal Mail network.
The seller has suggested that the item may have been changed during transit or by the delivery service. In my view, this is a speculative allegation and has not been supported by any evidence. If the seller believes they received the wrong item, they should provide clear photographs of the parcel, its packaging, shipping label, and the item they claim to have received. So far, no such evidence has been provided.
I have been using eBay since 2007, and this is the first time I have ever experienced a situation like this. I have always acted honestly and followed eBay’s policies. I am genuinely surprised and concerned by these allegations.
I respectfully request that eBay conduct a thorough review of this case using the available evidence, including the return tracking, delivery records, messages exchanged between both parties, and any photographs or other evidence provided by each side. I am fully willing to cooperate with eBay’s investigation and will comply with any requests for additional information.
Thank you for your time and for reviewing this matter fairly and impartially.
Kind regards,
red_magpie
Mentor2 months agoAs has been said, we are just other users like yourself. It would help to know whether eBay has actually decided the case against you?
If they have (or do) you should be able to appeal the case. That will be the time to deploy your arguments.
If the case had been the other way around, i.e. a buyer complained that the wrong item had been delivered, eBay would almost certainly have found in their favour without requiring any evidence. How it works in reverse is less clear cut, but eBay is generally perceived as being based in the buyer's favour.
tommystrezures
Mentor2 months agoWe are not ebay but buyers and sellers like yourself.
*vyolla*
Mentor2 months agoHave eBay refused a refund?