Dealing with a buyer after refund when they may have lied | Member To Member Support

greenpk · 2026-01-20T15:15:00.226000Z

I sold an expensive book and paid and sent it Tracked Royal Mail signed for delivery using Ebay's Packlink. For some reason the Ebay system didn't register the drop off and kept saying that although the label had been created the parcel had not yet been delivered into the Royal Mail system despite my having a receipt of dropping the parcel off at a post office. I contacted the buyer who said they hadn't received it. I asked them to raise a not received notice in Ebay and then refunded them. Unfortunately Royal Mail has now updated its tracking and it appears the book was delivered and signed for a few days before my buyer said the opposite. I am a bit upset that I may have been defrauded. What should I do if anything?

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Dealing with a buyer after refund when they may have lied | Member To Member Support | eBay UK