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Dangerous item
I bought an item over 30 days ago and then I was recently sent email from EBay stating the item was defective and to contact the seller. I contacted the seller and heard nothing but they deleted the item from their shop. When I try to contact EBay I get sent in circles and I can't list the defective item to speak to them about. Any suggestions would be greatly appreciated.
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2 comments
tressygirl
Mentor11 months agoThere is no point contacting eBay, as their policy stands to refund their buyer members receiving faulty / defective items, only within 30 days of the item's last estimated date for delivery, hence the ' 30 day MBG ' policy.
eBay have done their duty to send a message from the manufacturer explaining the fault / defect etc. and it's now between you and the seller to affect any refund. You could contact the manufacturer see what they say.
Did you purchase from a UK registered business? Did they offer any guarantee which they are now not upholding? If so, you could take this to Citizens Advice i you wish to take this further.
@jogillard75
**peaseblossom**
Mentor11 months agoSorry ebay won't help if over 30 days. Try your payment provider.