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Damaged item in transit
Hi,
I posted a mug well wrapped in bubble wrap and wedged in a small box with more bubble wrap so it wouldn’t move, I put fragile stickers on the box - which i think is an incentive to give it a good kick around sometimes - it has arrived at the buyer’s broken. I was sent a picture of it in bits. It wasn’t like this when i posted it via simple delivery Evri. The buyer sent the photos 2 days ago and hasn’t requested a refund by I’m feeling bad that something i posted so carefully has arrived like this. Does eBay take the funds directly from me if the buyer requests a refund or is it covered by buyer protection, it’s hard to find in help what to do or process to follow if a perfect item arrives damaged and broken. I want to message the buyer and suggest a solution but not sure where or how to go about it.
tressygirl
Mentor1 year agoIf you used the Simple Delivery process, then the buyer here should open a case for a refund citing, 'damaged in transit'.
Under SD rules , eBay pick up the refund, pay the buyer, and you get to keep the original payout.
@redmoses13
redmoses13
OP1 year agoSent from my iPhone
tressygirl
Mentor1 year agoYou're very welcome. 🤗
Simple Delivery has not been welcomed by many, but this is one of its biggest advantages !
@redmoses13