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Damaged Fuggler return = guest checkout problem
Hi can anyone help...
I ordered a fuggler for my daughter for xmas, it arrived with scratched eyes so wanted to return it, but because I ordered via guest checkout it wont let me receive the return label on the link: saying sorry problem ay ebay end...
I contacted the seller but he is not willing to send the return label via email to me.
I had ordered another via my account (from the same seller, I didn't realise that at the time) so they didn't go out of stick in general. Received new one. all fine.
But i cant return the scratched one...so in effect i have now got 2 and paid for 2 items.
So I have now started a return for the new one today as I can't afford to lose the money...had to pay return cost sadly too. I am left with a damaged Fuggler with no way of returning it or getting a refund... I offered to post back separately too Thanks in advance
61stephenuk
Mentor10 months agoGuest purchases are dealt with differently as they don't appear in your account, you can find out how to open a return here https://www.ebay.co.uk/help/buying/returns-refunds/returning-item/returning-items-bought-guest?id=4065 and follow all the instructions.
Why are you returning the second one if t is all fine?
If you do return the second one it's correct you pay the return as it's classed as a change of mind as there is nothing wrong with the item.