Damaged ebay parcel/goods by evri via ebay | Member To Member Support

sjrowlandstitanium36 · 2026-05-13T18:18:51.384000Z

I recently sold a rugby shirt for £20 that was shipped by evri to Scotland. Evri stated the parcel was damaged and because of this ebay didn't deliver. I filled in and completed a claim form with evri. Next day I received an email off evri saying they no longer deal with claims, and that I should contact ebay. Always previously it was evri I claimed for lost damaged parcels. Can someone give me avery detailed information on how I claim with ebay as ive never experienced this b4. Surely if the parcel was damaged and its contents, then eventually evri are responsible. Im selling for a charity on my account, and I dont want the charity to loose £20. Who makes the claim, me the seller or the buyer. Does ebay insure both parties. Thanks everyone in advance.

Discussions

Damaged ebay parcel/goods by evri via ebay | Member To Member Support | eBay UK