Customer's return shows as delivered to me, but I haven't received it. | Member To Member Support

peac0ck_81 · 2026-03-02T14:07:58.912000Z

Royal Mail have misdelivered my customer's return. Tracking shows it has been delivered to me, but I see no options or help with this issue. I only have option to issue a refund or report the customer. This is a Royal Mail failing so I'm unsure what to do. Has anyone had this problem?

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Customer's return shows as delivered to me, but I haven't received it. | Member To Member Support | eBay UK