Customer service chat GREYED OUT AGAIN | Member To Member Support

gemfoil · 2026-01-06T11:39:21.789000Z

Hi I'm at a complete loss for words No way to contact ebay via their platform at all. I'm trying to use the Automated chat to connect with an agent but it's all greyed out and I'm not able to contact at all - this is the same issue on my mobile phone too. I've got an item that is being dispatched today but I've had to use a 3rd party carrier as eBay provided the wrong label with 'Simple' delivery. As I've requested a refund for the label eBay provided, I'm not unable to add any tracking information to the order or mark as dispatched. No doubt ebay will soon contact me crying about late dispatch times, but I literally can't do anything to mark it as dispatched and add the new tracking label. Please help your members!

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Customer service chat GREYED OUT AGAIN | Member To Member Support | eBay UK