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Customer service at ebay
Summary: janeyfitness is frustrated after spending significant time trying to claim compensation for items damaged by a courier chosen by a buyer. They refunded the buyer but are now out of pocket and have struggled to get assistance beyond automated help. tobiasd4 advises that as the buyer used 'simple delivery', eBay usually covers such cases, but now that a refund has been issued, there might be no recourse. They suggest contacting eBay customer service directly through a provided link in hopes of a resolution.
I have spent the last hour and a half going round in circles, as a seller, I sent the items to the buyer, the courier chosen by the buyer damaged the items. I was asked for a refund which I paid, however I’m now out of pocket. I need to know how to claim against the courier, (Yodel InPost), every other time items have been damaged, e bay have dealt with it (simple delivery?) but not this time. I’ve been directed to an AI ‘agent’ and I’m simply not getting anywhere.
I need to speak with an agent for some specific direction. Not to be resisted to the help and contact page , which sets me off on the same damn roundabout - SO FRUSTRATING-
tobiasd4
Mentor1 month agoAs you are using simple delivery, buyer should have opened damaged in transit case, ebay would have refunded buyer and keep your money.
Unfortunately there is no process for you to claim carrier now you have refund buyer.
You can try contacting ebay CS and hope they can help.
Use this link from a mobile.
https://www.ebay.co.uk/help/home
tressygirl
Mentor1 month agoYou went about this the wrong way! You should not have refunded the buyer yourself.
Under eBay's Simple Delivery rules, the buyer here, needed to open a case citing 'item damaged in transit', eBay would then have picked up and refunded the buyer, and you would have kept the payout for the item.
Now that you have refunded your buyer yourself, eBay cannot help you, and you will have to take this up with the courier.
You have other items for sale, worth understanding how SD works, see here:
https://www.ebay.co.uk/sellercentre/postage/simple-delivery?mkevt=1&mkpid=2&emsid=0&mkcid=8&bu=43952...
@janeyfitness