Customer service
Hi I’m a bit confused why a book I ordered on the 5th of October 2025 then tried to cancel about 5 minutes after I purchased it because I could see it wouldn’t arrive on time between 25th of November - 9th of December. When I contacted the seller they said they couldn’t stop the order because it had already been dispatched. Why would it take up to 2 month just over to arrive .
5 comments
john1297576
Mentor11 months agoItem number would help, as you do not give any useful information such as LOCATION and estimated delivery date.
marimugfor0
OP11 months agoEst delivery date 26th of November-9th of December. I placed order on the
3rd of October. Tried to cancel it 5 mins after when I realised the
delivery date. But was refused because they said it was dispatched. How can
it take 2 months to be delivered
papso22
Mentor11 months agoWhat date did ebay give you as the expected delivery date when you paid?
marimugfor0
OP11 months agocancel it five minutes after I ordered it because I realised how it would
be too late for the book but I had a reply saying that it’s already been
dispatched and I can’t understand why it was take over two months to
arrive.
tressygirl
Mentor11 months agoSounds like it's coming from the other side of the world, or is this a pre order item?
A buyer can ask a seller to cancel their order, but the seller does not have to oblige.
Does the seller have a Returns accepted on their listing? Then, on receipt of the item, if still no longer required, you can return it for a full refund, but you are liable for the return postage cost.
@marimugfor0