customer refused delivery | Member To Member Support

garys6738 · 2026-04-11T11:04:54.470000Z

Hi,i sold a large coffee table to a customer on 16th of march and customer received it on 23rd of march, via parcel force label bought off eBay approx £14, parcel force say customer refused delivery ,next day he then said he hadn't and contacted parcel force and rearranged delivery, they didnt redeliver, i contacted parcel force and they didnt know where it was "but at some point it would probably return to me and that this was all caused by my customer refusing delivery.I was under the impression that if customer refused delivery i wasn't to blame, anyway 3 days ago customer opened item not received case , i sent copy of tracking and also explained that although he didnt have it neither did i.cut to the chase yesterday it arrived on my doorstep 23 days after being refused by the customer and bashed to bits , and apparently my customer contacted ebay and they resolved the case in his favour before the 3 days were even up, so after being a member since 2005 and a buisness seller 2 years ive now got my first strike against me and probably a negative feedback on its way for just following ebays own rules.i have the right to appeal there decision do you think its worth itthank you for any reply's

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customer refused delivery | Member To Member Support | eBay UK