customer opened dispute

Question

i sent a item by global shipping it shows as delivered on 10th april but the customer says not recieved  what do i need to do i cant seem to find a way of calling ebay or contact them on chat ?? the item was sent to the uk hub of global shipping which they clearly got and shipped it on  do i just message the buyer and wait for ebay to sort it out ie as they are responsible for shipping they will just refund out there own fund or do i refund or what iam not sure new to th...

steelbook-seller · Accepted Answer

thanks for your help i managed to get passed the stupid ai and got a agent and they have resolved it I am delighted to inform you that, I've closed the case in your favour and your funds will be released within the next 24-72 hours into your managed payment accounts.TafseerYou will receive the automated confirmation e-mail about the action that we have taken today on this case for you within next 25-30 minutes.