courier of my choice

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I would like to choose a courier of my choice (called DX48) from Parcels2Go. Is it possible?

mshah007

775 View listings

Posted 6 months ago·Last reply 6 months ago

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tressygirl

Mentor6 months ago

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As a Private seller Simple Delivery is mandatory for sellers. You can use your own courier / postage, however, here eBay apply some ' restrictions'.

Triggering the Simple Delivery label, will provide the buyer's address and mark the item as dispatched, but

you cannot now add any new tracking.

eBay suggest sending the buyer a message with those tracking details. If a case is opened later for item not received, you will be able to add those tracking details.

A refund is sent to whoever paid for the SD label:

If you selected 'Buyer pays’ when you created the listing, your buyer will automatically be refunded for any Simple Delivery label that isn’t used after 30 days

If you selected ‘Seller pays’ and offered free postage on your listing, you'll need to fill out the Request a refund for Simple Delivery form for the label that wasn’t used. . Make sure to send your request within 14 days of your item selling.

@mshah007