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Courier claims says ebay are responsible.
Hi,
Sold an item, the courier said they delivered it, however the buyer got in touch with me and told me it hadn't been delivered.
The buyer bought a second item was arrived same time as when they "delivered" the item I sent. The proof of delivery for both items was the same picture, the picture of the other item the buyer bought, mine was nowhere to be seen.
So I arranged a claim with courier as they lost the item.
At the same time, the buyer was creating requests on the ebay, the Not Received which they closed a few days later and opened a Refund Request.
The courier eventually sent me the claims form and gave me not indication that they would find and deliver it, I was confident that the courier would compensate me. So I told the seller, if item does show up don't worry about paying because I should get something from the courier.
However, the same DAY, the item shows up.
The courier now says, it's ebay's fault the item arrived late and I should contact them to resolve my issue. But I can't find this section anywhere, all my attempts to find this are blocked by the resolved requests, the Not Received and Refund Requests, basically saying the case is closed.
Obviously me telling the seller don't worry about paying me if it does arrive will go against me, but I wasn't expecting it to arrive the same day I told them that, and not once did the courier say, "we've found it".
Where can I go to proceed with this with ebay?
Kind Regards
Tom
