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Counterfeit Item - return - contact Purchase 2023!
Hi All, I need some help, I have found out today, that the item I purchased in May 2023 is actually a counterfeit item, the listing doesn’t appear to inform me of this and it was actually listed as a genuine. - When I go to report it the order number isnt getting accepted, do you know what is the best way to go about this? and is there any chance of a refund after this amount of time! - I have only established it is a fake because I took it to a genuine shop to get the battery changed!!
Thank you in advance.
4 comments
tressygirl
Mentor9 months agoSorry, after 2 and a half years, you cannot claim from eBay ( 30 day time frame for claiming) or your payment provider, usually a 120 day claim period.
Harsh lesson to learn, but always wise if an item hasn't gone through eBay's authentication , to get the authenticity checked on receipt, then you'll have eBay's 30 day cover for a full refund ,if receiving a counterfeit item.
@macca53wr
john1297576
Mentor9 months agoCounterfeits are not allowed to be sold, so no seller is going to describe as Counterfeit, but you only have 30 days from delivery to get a refund through ebay.
fargvs
Mentor9 months agoToo late to take any action under eBay's 30 day Money Back Guarantee or indeed your Bank/Card issuer.
https://pages.ebay.co.uk/ebay-money-back-guarantee/
tobiasd4
Mentor9 months agoAfter 20 months I doubt you can report to anyone.