Counterfeit item issue not approved | Member To Member Support

brucely · 2026-04-27T11:57:52.510000Z

I received a pair of counterfeit sunglasses which misrepresented the description (it said they were metal when they were plastic).Ebay turned down my protest AND my appeal saying in both instances that the item "was not in violation of their policies" I thought that...Counterfeit Items Policy — eBay strictly prohibits the listing or sale of counterfeit goods. Items that imitate authentic brands without authorization are not allowed on the platform, regardless of how they're described.Listing Misrepresentation — Even setting aside the counterfeit issue, deliberately describing an item inaccurately (e.g., claiming a fake is genuine) violates eBay's rules on honest, accurate listings. Sellers are required to describe items truthfully.Am I missing something? Why has ebay not supported my issue?

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Counterfeit item issue not approved | Member To Member Support | eBay UK