You don't need to call back an agent. eBay never see the items so discussing it with them will not get you anywhere.
What you need to do is if the item has been received within the last 30 days you need to open an item not as described case against the seller, return it, and get a full refund through this route.
tommystrezures
Mentor2 weeks agoI've just realised this is a duplicate post (apologies)
tommystrezures
Mentor2 weeks agoYou don't need to call back an agent. eBay never see the items so discussing it with them will not get you anywhere.
What you need to do is if the item has been received within the last 30 days you need to open an item not as described case against the seller, return it, and get a full refund through this route.