Contesting a return | Member To Member Support

minispd · 2026-03-01T11:27:05.671000Z

HI.I am luck enough that I haven't had to process any returns from my previous sales, however I have now had a return request that i would like advice on please.I sold 4 hard disks as a single sale. I connected each device to a PC, erased all the data and then ran a disk analysing program which displays details of the drives, any errors etc and gave a result for all 4 drivers as being "GOOD". I posted a picture of each drive report in the advert.I then packaged and sold the drives.The purchaser has requested a return claiming two of the drives are faulty. He also stated that upon receipt of the drives he connected them up and all worked for a day and then two have gone faulty.My issue is that anything could have happened to those drives while in the buyers possession. They could have been dropped or the PC that he connected them up to may have a faulty PSU which has fried the drives.So now I have to process a return, pay for the return postage and I will be left out of pocket with potentially two broken drives that I can't sell.Do I have any comeback at all?I understand the need to protect the buyers but my concern is that I sent working drives which the buyer admitted worked upon receipt and have subsequently broken.Many thanks.

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Contesting a return | Member To Member Support | eBay UK