Contacting a seller for directions | Member To Member Support

rowdey74 · 2025-12-21T16:07:08.055000Z

After more than 20 years using ebay, I am finally looking for alternative platforms from which to buy. I am pretty irritated that it is impossible to write to ebay with this observation, but it is their loss. My recent experience will explain why I have tired of the ebay system. I am in the midst of buying an item. The seller has agreed a price via the messaging app, and I am due to collect and pay cash. I shall drive for over 3 hours, so it would be handy to exchange telephone numbers, but ebay doesn't trust us, so I shall set off with no way of contacting the seller if anything goes amiss. I cannot confirm my offer via the listing, because the new system automatically debits my account if the offer is accepted. I want to see the item before paying the cash. Dilemma for ebay (they don't trust us) and dilemma for us (because they don't trust us). So I shall never get into this situation again. So ebay loose a loyal buyer. Difficult to see a way out of this, but ebay is becoming ever more difficult to contact, which also militates against using the site. Customer service is not about a clever ai programme, it is about talking to customers and making yourself available.

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Contacting a seller for directions | Member To Member Support | eBay UK