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Contact eBay please
Summary: pastcarservices2 is frustrated with eBay's customer service, struggling for two weeks to contact a human representative. They received an incomplete mechanical tool from a seller, who is uncooperative. Despite years of successful transactions on eBay, this experience has left them feeling fed up due to the lack of direct contact options with eBay. They express disappointment that messages to eBay do not send properly.
How do you get to speak to a human being with in eBay , I’ve been trying to contact them for almost 2 weeks now . I received a special mechanical tool to repair a car it arrived incomplete, the part which is missing renders the tool useless . The seller is also useless . I have used eBay for years and have never had an issue that can’t be resolved buyer to seller , but this seller isn’t playing ball .
There are no options on eBay platform to email them directly, you write a message it doesn’t send . I’m fed up!
Best regards . Simon
**peaseblossom**
Mentor1 month agoYou shouldn't need to contact ebay for that. If it's still within 30 days of the delivery date open a return using the reason "Item didn't match description" via the dropdown menu arrow for the item on your purchase history page. If necessary escalate it after 3 complete working days.
If it's more than 30 days it's too late to do anything via ebay but if it's still within 120 days of payment contact your payment provider and ask about a refund or chargeback.