Confusion over Royal Mail Pickup | Member To Member Support

orkie123 · 2026-04-14T16:40:48.610000Z

I am a very infrequent seller and I have just sold 2 items using the so-called 'Simple Delivery option'I selected 'Royl Mail pickup from my home' It had todays date but no one has collected. I cant find any confirmation in email or on my logged in ebay account under the item in question about Royal Mail picking up. I have clicked on the tracking number and it says 'The sender has advised they have despatched your item to Royal Mail'. So now I am utterly confused and wonder if I am supposed to be taking the item to Royal Mail. Ebay call this 'Simple Delivery' but the customer journey is awful., and I don't want to let the buyers down. On ebay it says 'Label created – ensure courier has the package by 14 Apr to meet promised dispatch time. I am utterly confused.Any advice greatly appreciated

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Confusion over Royal Mail Pickup | Member To Member Support | eBay UK