Confirmation of collection without eBay app? | Member To Member Support

martinlest · 2025-12-16T10:02:16.131000Z

The confirmation email I received from eBay after listing an item for sale, collection only, states "When your buyer arrives, you'll need to use the eBay app to document that the item was collected." But eBay updated their app several months ago so that it no longer works on my phone: I had no choice but to remove it. So what alternatives do I have to confirm collection has taken place? Can it be done on the website? Also, what is the position if a buyer just doesn't turn up to collect an item paid for and 'drops off the radar"? Thanks.

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Confirmation of collection without eBay app? | Member To Member Support | eBay UK