Conduct of the support team | Member To Member Support

sivsiv11 · 2025-10-13T14:59:25.898000Z

I called ebay today at 3:30pm I spoke to an agent to try and get information on an ongoing issue. The Agent was rude and patronizing, telling me he has been on the call 1 hour, when it was only 24 minutes, as I had to tell him the issue I was calling about. He then proceeded to call my situation a story. I then asked him for his name he refused, I then asked for a call reference number and he advised he does not have to give me one and refused, when previous agents have provided this and I know i can request this. I then tried to call back to speak to someone else but it appears I have been blocked, as it keeps saying its out of ours now. Who can I speak to or how do I escalate this as its unacceptable?

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Conduct of the support team | Member To Member Support | eBay UK