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computer
hi I bought a computer on eBay shortly after receiving the pc I had little faults with it like the monitor not connecting properly and the internet was slow would not connect on multiple tabs I contacted the company by email and got no reply so I left it as it started to work ok after that three weeks later it had fail completely it had got the black screen of death so I contacted the company on the mater explaining the problem the company responded back to my second email I had sent the company had agreed to give a full refund after they had inspected the machine I had posted the computer back and the company has had the pc for one and a half weeks every time I contact the company I just get polite email and no refund
red_magpie
Mentor10 months agoI bought a computer on eBay
But when did you buy it, and how did you pay? Your rights depend upon this.
From what you have described it sounds as though it may be over 30 days since it was delivered. If so, it's alaready too late to do anything through eBay or PayPal.
How did you pay, or fund your payment, for example by a credit or debit card? Try contacting your payment provider - depending upon how you paid they may still be able to help.
I take it that you have tracking proof of delivery that you returned the computer? Keep it safe, as you will probably be asked for the tracking number. Good luck.
tressygirl
Mentor10 months agoTo guarantee a refund when receiving a faulty item on eBay you have to follow the rules of their 30 day MBG, Money back Guarantee policy.
That is you need to open a return for item not as described, selecting faulty or item does not match description or photos. You have to do this within 30 days of the item's last estimated date for delivery.
Have you done this? If not do so now, and enter the tracking number into the case details. As they have had the item for over a week you can escalate the case now, eBay step in and force the refund.
If you are not within the timescale to claim then turn now to your payment provider fort help with the refund.
@ki_567079