Complaint about negative feedback since I have refunded buyer fully and still not had my rating restored

Question

As above I received negative feedback before I'd even been contacted by a message I have since refunded the buyer so now the negative feedback is for something that cost the buyer nothing I have informed ebay but that was 8th of August and still no feedback from ebay.

Purely as an aside how do I speak to a human being at ebay I think I could sort it if I could

Regards Don

john1297576 · Answer

Once you have refunded, there is no method through ebay to recover the money. Only buyer can pay again, but has to be through paypal or bank transfer. There is no way to force buyer to repay you.

**peaseblossom** · Answer

ebay are unlikely to remove it but you can always ask. The only way to contact them now is to click on help and type in "speak to agent", but it's very hard to get past AI these days.

If it was less than 30 days ago you could have sent the buyer a revision request but I think it's older than that now.