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Complaint about customer care
Summary: vivwestwoodorb expresses frustration with an authentication center that is hindering their ability to buy and sell on eBay. They are experiencing issues such as not receiving refunds for damaged items, purchase delays, sales cancellations due to minor listing details, and incorrect return addresses. They have had no success finding answers or assistance from customer support and are seeking help.
I am being victimised by the authentication centre making it difficult for me to buy and sell on eBay and I can’t find any answers or assistance from customer support!
I have been told to send damaged in transit items back for a refund, then once received they won’t refund as it is damaged, they are withholding future purchases to a value of £2000 with delays, they are cancelling sales based on dust not being mentioned in listings, they are returning my items back to the wrong address! How can such a big business make this so difficult? Please can someone help me
*vyolla*
Mentor1 month agoIt's a bit difficult to work out what your specific issue is here, there appear to be a number of them. I'm not sure if you're even the buyer or the seller in each scenario?
Perhaps you can post again but be a bit more specific, then we can help.