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Complaining about a cancelled order
Supplier accepted payment for an item (about £150) set delivery date. Has now cancelled the order claiming they asked for a surcharge and I didn't respond. As the order has been deleted how do I complain or give feedback?
4 comments
tommystrezures
Mentor2 weeks agoHave you got your money back?
What sort of surcharge was it, and would it have been mentioned in the original listing?
hadhamite1
OP2 weeks agoNo idea. Don't know the amount or the reason. Not in the original listing (which seems to have been deleted?).
hadhamite1
OP2 weeks agoTold me a refund will be made in 48 hours...
red_magpie
Mentor2 weeks agoThe seller may agree to the refund within 48 hours, but as buyers now pay eBay and not the seller all refunds also have to be made by eBay, and paid through your payment provider.
You should get confirmation when this has been done, but when it will reach your account depends upon how you paid. This can range from almost immediate to up to about a month (credit card payments seem to take the longest).