Compensation for sellers

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If an item has been lost in transit (evri) 🙄 and the buyer is refunded, do I get compensation as the seller for my item?

kelza.xxx

Posted 1 year ago·Last reply 1 year ago

4 comments

**peaseblossom**

Mentor1 year ago

With Simple Delivery eBay refund the buyer for loss or damage in transit and you keep the payment. So ask the buyer to open a "Not received” case.

kelza.xxx

OP1 year ago

Ahh ok the case has been completed so she should get a refund automatically
is that right 🤔

**peaseblossom**

Mentor1 year ago

Yes, if she opened a "not received" case ebay will have refunded her. As long as you used Simple Delivery postage you keep the payment.

kelza.xxx

OP1 year ago

Thank you 😊