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Combining postage problems
Hello , I have sold 2 records separately to the same buyer but Ebay have not combined the postage. Neither of us can find a way of doing this. Any help much appreciated.
1 comment
tressygirl
Mentor2 weeks agoBest way forward is to cancel the orders with the buyer's agreement, so citing Buyer Requests to Cancel, this fully refunds them and doesn't affect your seller performance.
Then, relisting them together as one item for the buyer to buy and pay again. You will have that one all important tracking number to cover both items .
A refund is sent to whoever paid for the SD label:
If you selected 'Buyer pays’ when you created the listing, your buyer will automatically be refunded for any Simple Delivery label that isn’t used after 30 days
If you selected ‘Seller pays’ and offered free postage on your listing, you'll need to fill out the Request a refund for Simple Delivery form for the label that wasn’t used. Make sure to send your request within 14 days of your item selling.
@peter39carpet_0