Locked
Discussion interactions are currently paused.
Combining Postage
Yesterday I sold four separate items to the same customer.
I didn't know how to combine the postage but after much deliberation and frustration I found the SELLER HUB which wasn't on my platform.
I selected all four items and adjusted the postage to the correct amount and invoiced the customer.
The customer has received an invoice for only one item plus the postage charge.
I have now spent three hours trying to fathom how to correct this.
I just get kicked off the SELLER HUB when I try anything.
On my platform I cannot even find anywhere to set up combined postage as the norm.
I cannot find a phone number to ask eBay for help. I have sent a message but I don't expect a reply.
1 comment
tressygirl
Mentor4 months agoAs a Private seller I'm presuming you are using Simple Delivery for your transactions?
Combining postage was impossible until recently, and it's still not ideal.
Buyers have to first place all items into their basket, then at eBay checkout they will find their items have a combined postage charge.
@terryal69