Locked
Discussion interactions are currently paused.
combined shipping - disaster
I offer combined postage
my shop settings are set to ccombine postage automatically
I do not need instant payment
my shop is set to not demand instant payment so that shoppers can shop and pay for all items with combined postage
WHY IS EBAY PREVENTING THIS - WHY IS IT OVERRIDING MY SETTINGS.
(this ridiculous experiment should be removed it is costing me time money and lost sales, I can only apologise to people and tell them it is ebay doing this not me)
2 comments
misswroe
OP10 months agohi
I am not sure if you are trying to help me - this is not the problem. I have all of my settings set to avoid any interventions by ebay - but they have changed the way some types of offers and counter offers are dealt with. They are overriding my shop settings and demanding instant payment on some counter offers so that postage cannot be combined. I have many buyers, buying multiple items, even exceeding ebays numeric invoice items limits. For my some buyers I am refunding shipping in figures far outweighing most of my average order values - it is not helpful or conducive to increasing order value, it is nothing short of stupid. Why can orders not be combined as once they were, why can I not opt out of this as once I could?
tommystrezures
Mentor10 months agoCheck this link on your settings:
https://www.ebay.co.uk/bmgt/buyerrequirements
And the box below (pictured should be like I have shown to prevent instant payment. You do have to keep an eye on it as occasionally it has a mind of its own. Also check when you list items there is a little box for instant payment, make sure you aren't ticking that in error.