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Combined postage under SD for many items with low weight
Buyer recently bid on 15 football rosettes all finishing at different times - they finish Sunday. Half finished last week which were bundled together by eBay who charged him £8 postage Tracked 48 (combined weight 160g - with Custom postage I would have invoiced for £1.55 Large Letter). Felt obliged to refund postage difference; he says other sellers can bundle and combine postage; how?? Is there any way under SD that I can invoice like I used to on Custom Postage for a Large Letter at £1.55? Maybe a settings issue? Looks like will have same issue tomorrow. Thanks for any advice.
2 comments
john1297576
Mentor11 months agoIt no longer shows on listings what category items are listed in, but it would be worth playing with the collectable categories to see if you can opt out of this awful system.
If you can find a category, ebay again no longer gives full details of what is exempt, then you can do your own postage for items up to 100 gms and £20 ,in value.
**peaseblossom**
Mentor11 months agoYou say "which were bundled together by eBay", so they were combined? Even though the postage was overcharged.
Anyway, with Simple Delivery the items have to be bought in one transaction at checkout to receive a single postage label for the items to be combined.
SD doesn't work very well for combined items. An alternative is to cancel/refund the transactions and relist in one listing with one postage for the buyer to buy again. You do that from the dropdown menu for the items on your orders list.
Or send them together anyway and change the tracking at View Order Details > Postage > Track Package > dropdown arrow. That has to be done on a desktop browser.
You don't need to refund for unused Simple Delivery postage labels. eBay automatically sends a refund to the buyer for any unused labels after 30 days.
Maybe the buyer is referring to business sellers who don't have to use SD and so can combine normally as before.