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Combined Postage now exceeds weight allowance
A buyer has purchased 3 of my items and combined the postage. This has created the issue in that the weight of the 3 items exceeds the maximum weight of the chosen postage service. The max weight is 2kg and the 3 items weight somewhere around 3kg.
This means I can't use the provided postage label, but I also am unable to pay extra to cover the additional weight. What can I do? I'd be happy to cover the extra, but I don't see how I can.
1 comment
**peaseblossom**
Mentor10 months agoIt's best to cancel/refund the transactions with buyer's agreement from the dropdown menu for the items on your orders list. Then relist in one listing with correct postage for the buyer to buy again.