Combined postage but 2 items sent

Question

I have recently bought 2 items from the same seller, I got combined postage, ebay sent her 2 labels with the exact same tracking number, she then posted out the item's separately. 1 item was received but I've not got the 2nd one. Evri as marked it as delivered. Please can someone help me.

**peaseblossom** · Accepted Answer

As the tracking shows delivery you would have to open a "not as described" return to get your money back.   Start a return on here:https://www.ebay.co.uk/help/buying/returns-refunds/return-item-refund?id=4041select "Item doesn't match description" and if necessary escalate it to eBay after 3 complete working days.   The seller will still have the option to send the missing item or issue a partial refund but do not close your case until they do.   You won't be able to open ano...