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Combined postage
I have combined postage for two items that were sold separately for the same buyer using simple delivery.
One item is showing that it still needs to be posted. How do i show that this item has also been posted without printing another item label? Also the second item will not let me add the tracking number. Please advise
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tressygirl
Mentor3 weeks agoFor combined postage to work when using Simple Delivery, the buyer must first place the items in their basket, and Then proceed to checkout.
Have you posted the items in one parcel?
You cannot now add any new tracking, eBay suggest sending the buyer a message with those tracking details. If a case is opened later for item not received, you will be able to add those tracking details.
A refund is sent to whoever paid for the SD label:
If you selected 'Buyer pays’ when you created the listing, your buyer will automatically be refunded for any Simple Delivery label that isn’t used after 30 days
If you selected ‘Seller pays’ and offered free postage on your listing, you'll need to fill out the Request a refund for Simple Delivery form for the label that wasn’t used. Make sure to send your request within 14 days of your item selling.
@muritelady