Combined postage

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Hi, I am a private seller and sold 2 items via buy it now to the same buyer. The buyer asked if I would combine postage which i agreed. They paid for both items but they didn't combine together, so printed a despatch label from 1 and have sent both items together. Can I do anything with the second listing which is still showing as pending a label and subsequent despatch?

consort178

960 View listings

Posted 3 months ago·Last reply 3 months ago

1 comment

tressygirl

Mentor3 months ago

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You cannot now add any new tracking, or mark the second item as dispatched. eBay suggest sending the buyer a message with those tracking details. If a case is opened later for item not received, you will be able to add those tracking details.

A refund is sent to whoever paid for the SD label:

If you selected 'Buyer pays’ when you created the listing, your buyer will automatically be refunded for any Simple Delivery label that isn’t used after 30 days

If you selected ‘Seller pays’ and offered free postage on your listing, you'll need to fill out the Request a refund for Simple Delivery form for the label that wasn’t used. Make sure to send your request within 14 days of your item selling.

The payment for the ' untracked item' will be held for 14 days.

@consort178