COMBINED POSTAGE

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Hi. Please can somebody advise as I am going round in circles ! ⭕

I want to combine postage (I have a business account and have set up Business Policies) when I go to postage preferences there is no EDIT button . It just says FLAT POSTAGE RULE - not specified.

I would also like to allow invoice requests but it says NOT ALLOWED.

I don't want Simple Delivery, I don't think I have this set up.

Is it just me or is ebay really complicated ? 🤔 Thank you !!!!!

jellybeansbycarly

325 View listings

Posted 10 months ago·Last reply 10 months ago

1 comment

tressygirl

Mentor10 months ago

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Simple Delivery is now mandatory for Private Sellers, but it's not without its failings, combining postage being a major one.

Combining postage has been, and frustrated many, an issue now for a long time with Simple Delivery and combining postage, not possible. We are though receiving reports here, that buyers placing purchased items into their basket first, eBay then combine postage.

If postage was purchased though Simple Delivery and you now post all the items together the buyer will receive a refund for the unused labels they paid for, might be worth sending them a message explaining this, and that it may take up to / over 30 days for the refund to appear. You will though, only have one tracking number for all those items, and a potential opener for an item not received case.

The best way forward would be to cancel all items, of course, with the buyer's acceptance, and relisting them as one, so there's one important tracking number, one postage price. Ensure any message to your buyer makes it very clear the reason why the items are being cancelled, that they are to be relisted on eBay again, for the buyer to buy, leave no room for doubt that this is Not an off eBay sale.

Some sellers are leaving a message on their listing, for example..... ' If you wish to buy multiple items, please let me know before buying, I will relist them as one listing so only one postage cost is charged, combining postage is not currently possible. Or, place items in your basket first, and eBay will combine a postage cost for you to pay. '

@jellybeansbycarly