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Collection item shipped after payment
I had a sale recently where the buyer paid for an item and requested shipping afterwards. I agreed and shipped with a tracked service. They have confirmed delivery but have not provided the collection code to me to release payment, despite asking. All messages through eBay to confirm this. How can I release payment for the item?
4 comments
john1297576
Mentor2 months agoAs a new seller money could be held for longer than @4 days.
There is no official way to convert a collection item to a posted item, your tracking proves delivery if needed, and the code originally supplied to buyer would not work.
The only way to deal with requests to post a collection item, is to cancel sale and relist with postage for buyer to buy again. In other words a right pain.
tressygirl
Mentor2 months agoYour payment will now be held for a minimum of 14 days.
You cannot add new tracking now, but, if the buyer opens a case for item not received, you can add those tracking numbers into the case.
@ormem
ormem
OP2 months agopapso22
Mentor2 months agoThere is nothing either of you can do to speed up the payment being released to you.